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Shipping Policy

1. Processing Times

  • All orders are processed within [1–3 working days] (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • In periods of high volume (e.g. sales, holidays), processing times may be slightly longer.

 

2. UK Shipping Rates and Estimates

We offer the following shipping options for addresses within the United Kingdom:

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  • Standard (Royal Mail) - 2–4 working days - £[insert amount]

  • Tracked 24/48 - 1–2 working days - £[insert amount]

  • Express / Next-Day - 1 working day (order by 3pm) - £[insert amount]

  • Free standard shipping is available for orders over £[amount].

 

3. International Shipping

We currently [do/do not] offer international shipping.

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4. Order Tracking

Once your order has been dispatched, you’ll receive a tracking number via email (if applicable). You can use this to track your order through the carrier's website.

 

5. Delivery Issues

  • If your order hasn't arrived within the estimated time, please contact us at [your email] and include your order number.

  • Lost or delayed parcels will be investigated, and we may offer a replacement or refund depending on the situation.

  • We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

 

6. Click and Collect / Local Delivery

If applicable:

We offer a local collection option from [your shop/warehouse address].
Please wait for your collection confirmation email before arriving.

 

7. Contact Us

If you have any questions about your order or shipping, you can contact us at:

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